Do you know who moves your cargo? You wouldn’t want a stranger manning your storefront. So why are you in the dark regarding the business critical figures moving your freight from A to B? Make your freight operations specialist an extension of your team to leverage their expertise. Four talented operators from the Explorate team share how they go the extra mile for their customers.
Why should you care?
Last year, the volatile waters of the logistics industry exposed vulnerabilities in how businesses produce, ship and deliver goods. Now we know the threats to be on high alert for this year.
Buyers Spending Less
As The Reserve Bank of Australia works to curb high inflation, buyers are predicted to be spending less, and less often.
Digital systems continue to be expensive to run, inflexible and often over-reliant on legacy technologies.
Industry Talent Gaps
Talent gaps across the supply chain and operations continue to create high dependency on the human workforce.
Volatility and Layoffs
Uncontrollable market volatility and resulting mass layoffs continue to ratchet up the stress levels for logistics workers.
All things considered, when you’re approaching choppy waters, who can you call on?
Your Cargo Concierge to the rescue.
As freight operations specialists, we know the ins and outs so you don’t have to. So when you’re facing choppy waters, we’re that extra set of hands and expertise you can call on.
Your operators can:
For too long, logistics operators have been the unsung heroes of the supply chain. Meet four of our talented operators to hear, in their words, the difference they can make to your supply chain.
MEET OUR FREIGHT OPERATIONS SPECIALISTS
Head of Freight Operations
Senior Operations Specialist
Freight Operations Specialist
Freight Operations Specialist
1. What difference does it make having the ideal operator?
Asking the Right Questions
Productivity comes with asking the right questions, and that comes with experience. The diverse experience of our team means we know the right questions to get the answers we need quickly.
When we’re alerted to interruptions in specific regions, we will identify and notify all clients that move cargo to or from those areas.
We’re very open about what you need to do to get in front of disruptions and how to plan for them. We talk to our customers to find out what challenges that might present for them and what we can do to try to counteract them or help.
2. How are Explorate Operators are setting a new standard for the industry?
Our In-House Development Team
One of the big points of different difference at Explorate is working with our in-house development team.
As a team, we’re constantly trying to be faster and more efficient. So working beside our developers means we can inform the tool we need to go beyond our current capabilities.
Learning and Development Opportunities
Our operators aren’t just moving freight every day, they’re innovating technology and seeing the bigger picture.
Therefore, we arm our operators with learning and development opportunities that furthers their understanding of the industry and our role in transforming it. Whether they’re interested in new trade lanes, incoterms or sustainability, we have the resources to evolve their expertise.
3. What makes being an operator with Explorate so special?
Opportunities to Diversify your Experience
When disruption arises, coming up with 20 different solutions instead of one requires experience. That’s why Explorate gives their operators the opportunity to diversify their logistics experience. With in-house development, procurement and customs clearance, our operators work alongside industry experts of various subsections of logistics.
Visibility and Accuracy
Having access to the right information at the right time gives our operations team the confidence to combat any logistics hiccups.
When juggling so many moving parts, having one control tower means our operators can spend more time going above and beyond for their customers.
“If you involve your operator right at the start, which we have clients that do it, we’re part of that team from the get go. From when that order is placed all the way through, we’re aware of where it’s at. We will deal with their suppliers if they want us to. We part of their team.”Jo Wilson, Head of Freight Operations
Frequently Asked Questions
A better freight forwarding experience is possible! Find out how our operations team can make it happen and find the solutions you need in your supply chain. Contact us, we’re always happy to chat. Follow us on LinkedIn for more freight forwarding insights.