Here at Explorate we believe that better notifications and instant tracking means fewer headaches and more wins for our customers. We want to make logistics easy and that starts with putting our customers first. Our team has been working on two ‘customer focused’ features to ensure we get this right.
Heard too much from us? Or maybe not enough? Explorate has created personalised notifications, customisable to you!
We understand the importance of getting you the right information when you need it, and not bog you down with the rest. That’s why we’re giving you control over your notifications.
Whether you wish to receive emails on sailing confirmations, vessel departures, or delays – the choice is yours.
Simply configure your notifications preferences by logging into the Explorate platform and updating your profile.
Shipment Rating – Let us know how we went.
Explorate is asking our customers to rate our service on a per shipment basis.
We know our Operations team is second to none, now we are asking our customers to confirm this. At the end of each shipment, Explorate prompts the customer to review how their shipment went. Using a 5-star rating system customers have the option to select a range of reviews from ‘Needs major improvement’ to ‘Perfect shipment’ and to add a comment if they wish. These ratings are sent to the operator assigned to the customer, along with the Operations Manager.
Our team aims to get 5 stars and so far we are yet to see any other rating!
Explorate aims to consistently improve our products and services, with a relentless focus on being the best Australian freight forwarder we could possibly be. We consistently listen and seek feedback, always having a pulse on what’s working for our customers and what’s not.