FAQs

One of the key features of the Explorate platform is transparency - making sure you have the best information possible about where your cargo actually is and how far away it is from being delivered is a hugely important part of what we do.

We currently use a variety of different sources to track the status of shipments, from a range of providers that use different methodologies. Some are relatively simple - for example, just reporting what the carrier's own website shows as its estimated arrival time - but some are much more advanced, taking into consideration terrestrial and satellite tracking data to extrapolate arrival times with (in theory!) greater accuracy.

Our goal is to analyse all these data points and benchmark them so that we can take advantage of the combined information that we receive, which we hope will increase accuracy in the data that we take action on, as well as what we present to users. Reduce the impact of errors caused from relying on a single source of data will have a significant impact across entire supply chains.

It is an ongoing process and we're constantly evaluating our current providers, trialling new ones, and considering other approaches to improve our tracking features.

Have we missed something? Do you have a function or feature idea? We can build it for you! Jump into the chat below and let us know directly. Or chat to your operator.

We’re constantly updating and our developers love your feedback.

We’re all about transparency, tracking and providing insight into your freight. You can download quotes, shipment information and invoices into personalised CSV files and generate reports to assist with forecasting, planning and budgeting. Explorate allows you to retrieve data stored on the platform and generate reports faster.

Use the download and report functions to:

• Apply filters to create detailed, customised reports on any date range, not just on a quarterly basis.
• Filter and produce reports on imports vs exports, trade lane, port pairings and shipment type, i.e. Air, LCL or FCL.
• Present data to various stakeholders in a tailored way.

You can download CSV files from your quotes, shipments and invoices page by visiting reports on your company profile.

Yes! Explorate is flexible. Our information is dynamic, so you can choose what and how you view it. We get that everyone is different, so we’ve made your data adaptable.

Are you a visual person? Maybe you’ll prefer the card view. Or maybe lists are more your style?

• Use the Search box to search by supplier, PO number, container number or your personalised shipment nicknames.
• Use the Filter tab to pick and choose information ranges.
• Use the Columns to select which information displays. E.g. Origin or the status of a shipment. Don’t need to know the Destination, you can turn it off.
• Finally, sort the table in a way that suits you. Use the heading to sort information by type, alphabetically or chronologically.

If that’s still not quite right, download your data into an editable csv file.

It’s as simple as reaching out and letting us know, we can then enable this on your account.  You then access your invoice via the platform, click the ‘Pay Now’ link and enter your credit card details.

Direct credit is our preferred method of payment and full bank details will be provided on your invoice, this includes SWIFT details if you have been invoiced in a currency other than AUD.  We also accept credit card payments up to $20,000AUD, via Pinch Payments, which include Mastercard, Visa and Amex.