Privacy Policy




1.1 This Privacy Policy sets out how Explorate Pty Ltd andits associated entities (collectively, “Explorate”) collect, hold, use, manageand disclose your personal information in accordance with applicable Australianprivacy laws, and how we maintain the security of your personal information.


1.2 In this Privacy Policy, “we”, “our” or “us” refer toExplorate.


1.3 “Personal information” is any information or an opinion aboutan identified individual or an individual who is reasonably identifiable,whether the information or opinion is true or not and whether the information oropinion is recorded in a material form or not.


1.4 By using this website or otherwise providing us directly,or indirectly through others, with your personal information, you agree withthe terms of this Privacy Policy and consent to our collection, use, managementand disclosure of that information in accordance with this Privacy Policy.




2.1 We collect your personal information directly from youor in the course of our dealings with you, or indirectly through others.  For example, we collect personal informationwhen you interact with us:

·      in person;

·      by email;

·      over the phone;

·      through your use of our website;

·      when you complete an order or enquiry form; or

·      when you provide feedback or communicate to ourcustomer support.


2.2 We may also collect personal information about you frompublicly available sources of information or from third parties, for example,we collect information from CreditorWatch including websites, email signatures,business cards and business directories.


2.3 The personal information we collect about you mayinclude (but may not be limited to):

·      your name;

·      contact details (e.g. phone number, mobilenumber, address, email address, etc);

·      age and other demographic information;

·      job title and occupation;

·      payment details in order to process your order;

·      communications with you;

·      Internet Protocol (IP) address;

·      customer preferences in relation to our productsand services; and

·      for job applicants, education and employmenthistory.


2.4 If we need to collect sensitive information about you,we will only do so with your consent or if it is necessary to prevent a seriousand imminent threat to life or health, or as otherwise required or authorisedby law.


2.5 We may not be able to provide our products and serviceswithout your personal information, or, in the case of job applicants, assessyour application for employment.




3.1 As you navigate through this website, certaininformation can be passively collected (that is, gathered without you activelyproviding the information) through various technologies, such as cookies,internet tags or web beacons and navigational data collection.


3.2 This website may use and combine such passivelycollected information to provide better services to website visitors, customisethe website based on your preferences, compile and analyse statistics andtrends and otherwise administer and improve the website for your use.


3.3 Information collected passively is done so anonymouslyand is not combined with personally identifiable information collectedelsewhere on the website unless you have provided your consent.



3.4 If you leave a comment on the website you may opt-in tosaving your name, email address and website in cookies. These are for yourconvenience so that you do not have to fill in your details again when youleave another comment. These cookies will last for one year.


3.5 If you have an account and you log into the website, wewill set a temporary cookie to determine if your browser accepts cookies. Thiscookie contains no personal data and is discarded when you close your browser.


3.6 When you log in, we will also set up several cookies tosave your login information and your screen display choices. Login cookies lastfor two days, and screen options cookies last for a year. If you select“Remember Me”, your login will persist for two weeks. If you log out of youraccount, the login cookies will be removed.


3.7 If you edit or publish an article, an additional cookiewill be saved in your browser. This cookie includes no personal data and simplyindicates the post ID of the article you just edited. It expires after one day.



3.8 When visitors leave comments on the website we collect thedata shown in the comments form, and also the visitor’s IP address and browseruser agent string to help spam detection.


3.9 An anonymised string created from your email address(also called a hash) may be provided to Gravatar. Gravatar’s Privacy Policy isavailable here: approval of your comment, your profile picture is visible to the publicin the context of your comment.


3.10 If you leave a comment, the comment and its metadataare retained indefinitely. This is so we can recognise and approve anyfollow-up comments automatically instead of holding them in a moderation queue.


Registered users

3.11 For users that register on our website (if any), westore the personal information they provide in their user profile. All userscan see, edit, or delete their personal information at any time (except theycannot change their username). Our website administrators can also see and editthat information.



3.12 If you upload images to the website, you should avoiduploading images with embedded location data (EXIF GPS) included. Visitors tothe website can download and extract any location data from images on thewebsite.




4.1 We may use or disclose your personal information for thepurpose for which it was collected. The purposes for which we collect yourpersonal information will vary depending on your relationship with us, and may include:

·      verifying your identity;

·      contacting you;

·      responding to your queries;

·      providing you with information in relation toour products and services, including new and additional products, services andopportunities available to you;

·      developing and improving our services andobtaining your feedback;

·      providing you with marketing information andmaterials related to our products and services, including, where you have optedin, via email or other digital communications; and

·      for job applicants, assessing your applicationfor employment with us.


4.2 We may also use or disclose your personal informationfor any secondary purpose that is related to the purpose for which we collectedit, where an individual would reasonably expect it to be used or disclosed forthat purpose.


4.3 We may also use or disclose your personal informationwhere you have expressly or impliedly consented to the use or disclosure orwhere the use or disclosure is authorised or required by law. If we wish to useor disclose your personal information in other circumstances we will obtain yourconsent to do so.


4.4 We may disclose your personal information to thirdparties such as our employees, officers, insurers, professional advisers, marketingproviders, agents, suppliers or subcontractors insofar as reasonably necessaryfor the purposes set out in this Privacy Policy.


4.5 Personal information is only supplied to a third partywhen it is required for the delivery of our products or services.


4.6 We may also use your personal information to protect thecopyright, trademarks, legal rights, property or safety of Explorate,, its customers or thirdparties.




5.1 Personal information that we collect may from time totime be stored, processed or disclosed to third parties located in countriesoutside of Australia. These may include, but are not limited to the EuropeanUnion, United States of America, China, Singapore and India.


5.2 Where we disclose your personal information to thirdparties overseas, we will request that the third party follow this Privacy Policyregarding your personal information.


5.3 We will only disclose to overseas third parties if theyare subject to laws similar to the Australian Privacy Principles or thedisclosure is required by law.




6.1 We will take reasonable steps to ensure that the personalinformation that we hold is kept secure.


6.2 We implement a range of physical and electronic securitymeasures to protect the personal information that we hold, including passwordprotection, encryption of hardware, restricted staff access and multi-factorauthentication.


6.3 Although we take reasonable measures to safeguardagainst unauthorised access, disclosure or loss of your personal information,we cannot assure you that personal information that we collect will not be accessed,disclosed or lost in a manner that is inconsistent with this Privacy Policy.




7.1. You may request access to personal information that wehold about you.


7.2 If you would like a copy of your personal informationwhich we hold or you believe that any personal information we hold about you isinaccurate or out of date, please email us at


7.3 As a security measure, we may require personalidentification from you to verify your identity before providing thisinformation to you.




8.1 Our website may from time to time have links to otherwebsites not owned or controlled by us. These links are meant for yourconvenience only.


8.2 Links to third party websites do not constitutesponsorship or endorsement or approval of these websites or their contents.


8.3 Please be aware that Explorate is not responsible forthe privacy practices of third party websites. We encourage you, when you leaveour website, to read the privacy policies or statements of each third party websiteyou visit that collects your personal information.




9.1 If you have any questions or complaints about thisPrivacy Policy or our privacy practices, please send your question or detailsof your complaint to enquire@explorate.coor by mail to:


Explorate Pty Ltd

1A/50 James Street

Fortitude Valley QLD 4006



9.2 We take complaints very seriously and we will respond inwriting within 30 days after receiving written details of your complaint.


9.3 We expect our complaints procedure will deal fairly andpromptly with your complaint. However, if you remain dissatisfied, you can lodgea formal complaint with the Office of the Australian Information Commissioner (“OAIC”)(which is the regulator responsible for privacy in Australia).


9.4 Information regarding how to lodge a complaint with theOAIC may be found here:




10.1 If you have any questions or would like furtherinformation about how we handle your personal information, please contact us or at:


Explorate Pty Ltd

1A/50 James Street

Fortitude Valley QLD 4006





11.1 Please be aware that we may change this Privacy Policyin the future to reflect changes to Australian privacy laws or changes to ourpersonal information management practices.


11.2 We may modify this Privacy Policy at any time, at oursole discretion and all modifications will be effective immediately upon ourposting of the modifications on our website.